{"id":6815,"date":"2020-08-21T19:39:12","date_gmt":"2020-08-21T14:09:12","guid":{"rendered":"https:\/\/www.fusioninformatics.com\/blog\/?p=6815"},"modified":"2020-08-21T19:39:15","modified_gmt":"2020-08-21T14:09:15","slug":"how-digitalization-can-help-the-banks-to-navigate-through-the-covid-driven-crisis","status":"publish","type":"post","link":"https:\/\/www.fusioninformatics.com\/blog\/how-digitalization-can-help-the-banks-to-navigate-through-the-covid-driven-crisis\/","title":{"rendered":"How Digitalization can help the Banks to Navigate through the COVID-driven Crisis?"},"content":{"rendered":"\n<figure class=\"wp-block-gallery columns-1 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-1024x576.png\" alt=\"\" data-id=\"6820\" data-full-url=\"https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading.png\" data-link=\"https:\/\/www.fusioninformatics.com\/blog\/?attachment_id=6820\" class=\"wp-image-6820\" srcset=\"https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-1024x576.png 1024w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-300x169.png 300w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-768x432.png 768w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-1536x864.png 1536w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-2048x1152.png 2048w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-380x214.png 380w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-800x450.png 800w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-1160x653.png 1160w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-760x428.png 760w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-1600x900.png 1600w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading-600x338.png 600w, https:\/\/www.fusioninformatics.com\/blog\/wp-content\/uploads\/2020\/08\/Add-a-subheading.png 2240w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p>During the COVID-19 pandemic, banks\u2019 clients\nhave changed their behavior overnight reflecting adaptations to restrictions\nand health and safety requirements. As a result, a rapid surge is been observed\nin the digital opening of new relationships, registration &amp; usage of mobile\npayment applications, and usage of contactless payments accompanied by the\nreduction in physical client meetings. This has also urged the&nbsp;banks to evolve and transform their digital\nbusiness models rapidly, with new circumstances. Now the banks are required to\nmake the provision for a large number of credit facilities, adapt offerings in\nsupport of clients\u2019 needs, introduce fast, flexible, and effective measures to\nkeep operations and services stable. <\/p>\n\n\n\n<p>The experience has helped organizations in identifying the transformational capabilities of digital channels and operational setups, as well as the need for new value creation from data and analytics. Let&#8217;s explore some of the digital innovations that can lead the banks through the current crisis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Fraud Prevention<\/strong><\/h3>\n\n\n\n<p>COVID-19 pandemic caused an increase in cyber frauds; however, with the help of powerful technologies, it can be minimized. Artificial intelligence (AI) with its real-time data analytics, can act as an early warning system to prevent credit card frauds. It has the capability to evaluate the probability of fraud, and upon the suspicion, enables to take immediate request for client feedback to clarify the legitimacy. Not just that to minimize the loss from fraud cases, Adaptive analytics through machine learning can be applied by continuously reintroducing client feedback into the data model.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Core Banking Services<\/strong><\/h3>\n\n\n\n<p>Banks invest heavily to add value for clients, by applying advanced analytics to their portfolios and offering related tailored products, investments, and advisory services. To ensure better customer service, banks can evaluate a client\u2019s feedback with the help of digital solutions. On top of that, digital solutions and data analytics can also be used to increase the relevance and efficiency of client communications and personalize financial services as per the clients&#8217; needs. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Operational Efficiency<\/strong><\/h3>\n\n\n\n<p>The surge in new relationships and the use of contactless payments during the pandemic had also increased the need for operational efficiency. In banking a large number of documentation packages are prepared for client meetings, so with the blend of the distinct data element and robotics process automation,\u00a0the client documentation can be generated from management tools and archives at a high frequency. The operational efficiency can also be enhanced with the help of Optical Character Recognition (OCR) which allows intelligent classification of incoming emails along with embedded meta-data and delivery to a digital mailbox. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Regulatory Compliance<\/strong><\/h3>\n\n\n\n<p>The rising frauds during pandemic\nhad made it difficult for banks to comply with regulations. However, when it\ncomes to compliance with legal and regulatory requirements, data analysis can\nbe very helpful. Machine learning can detect deviations in client and\ntransaction profiles. Additionally, when the needs of the client are large and\ncomplex, it involves a high level of operational risk like Anti-Money\nLaundering (AML)\/Know Your Customer (KYC) checks, in such cases ML tools can be\napplied to identify issues and enhanced interactivity\/visualization to\ntranslate data into insights. It also helps an organization in reducing risks\nand ensuring compliance with the regulations.<\/p>\n\n\n\n<p>Apart from helping the banking system in\nserving customers efficiently, preventing fraud, and driving operational\nefficiency, digital innovation is essential to address the issue of remote\nworking too. The pandemic has forced the banks to set up themselves to be\ndigitally amended to reflect remote working, communication, and client service,\nwhich is leading to an increase in the number of remote working arrangements.\nTechnology no doubt will assist the banks in the best possible way. <\/p>\n\n\n\n<p>Banking is a metaphor for trust in society, now\nis the time for banks to demonstrate its stewardship, digital innovation can\nlead the banks efficiently though this unexpected disruption of a pandemic and\npost-pandemic economy. You can also reach out to us for exploring digital\napplications that can help in your banking business. <\/p>\n","protected":false},"excerpt":{"rendered":"During the COVID-19 pandemic, banks\u2019 clients have changed their behavior overnight reflecting adaptations to restrictions and health and&hellip;\n","protected":false},"author":2,"featured_media":6820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1911],"tags":[962,1941,1949],"class_list":{"0":"post-6815","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-fintech-industry","8":"tag-banking-industry","9":"tag-covid-19","10":"tag-digitalization"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Digitalization can help the Banks to Navigate through the COVID-driven Crisis? | AI and IoT 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